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  • GBP
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Delivery and Returns

Delivery and Returns

What is your Return Policy?

Returns can be made within 30 Days from purchase.

How do I initiate a return?

Contact our Customer Service to initiate your return here.

Do you offer free shipping?

USD Storefront: Free Standard shipping on orders over $50

GBP Storefront: Free Standard shipping on orders over £50

EUR Storefront: Free Standard shipping on orders over €50

Do you ship to the US?

Yes we do ship to the US from our NJ based distribution center. Standard Shipping is 3 to 7 working days at $5 and orders over $50 get free Standard Shipping is offered. 2-Day shipping is offered for orders received before 1pm EST at $15 and delivers in 2 working days. Next Day is offered for orders received before 1pm EST at $25 and delivers the next working day.

All delivery times are estimates and start from the date of dispatch. We will endeavor to send your order out as quickly as possible, but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

Please note the following are our observed 2020 holidays for our warehouse and will not be considered working days:

  • New Year's Day: January 1st

  • President's Day: February 17th

  • Memorial Day: May 25th

  • Independence Day: July 3rd

  • Labor Day: September 7th

  • Thanksgiving Day: November 26th & November 27th

  • Christmas Day: December 25th

Do you ship to the U.K.?

Yes we do ship to the UK from our NJ based distribution center. Standard Shipping is 4 to 10 working days at £5, and orders over £50 get free Standard Shipping is offered. Expedited Shipping is 3 to 7 working days and offered for orders received before 1pm EST at £15. Priority Shipping is 2 to 4 working days, and is offered for orders received before 1pm EST at £25.

All delivery times are estimates and start from the date of dispatch. We will endeavor to send your order out as quickly as possible, but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

Please note the following are our observed 2020 holidays for our warehouse and will not be considered working days:

  • New Year's Day: January 1st

  • President's Day: February 17th

  • Memorial Day: May 25th

  • Independence Day: July 3rd

  • Labor Day: September 7th

  • Thanksgiving Day: November 26th & November 27th

  • Christmas Day: December 25th

Do you ship internationally?

We ship internationally from our USD and EUR Storefront. We ship internationally from our NJ based distribution center. Shipping rates are calculated at checkout based upon destination.

All delivery times are estimates and start from the date of dispatch. We will endeavor to send your order out as quickly as possible, but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes VB Beauty (US) LLC to import the goods on his behalf. Further, the consignee/buyer agrees may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

What countries do you ship?

From our USD based storefront, we ship to any of the following countries:

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, Norway, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States

From our GBP based storefront, we only ship to the United Kingdom.

From our EUR based storefront, we ship to any of the following countries:

Australia, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, Switzerland, United Kingdom, United States

If you do not see your country listed here, please contact our Customer Service to discuss your options.

Are Duties and Taxes included?

For orders placed in USD with delivery within the United States, there are no duties but sales tax is calculated at the time of checkout.

For orders place in USD with delivery outside of the United States, duties, taxes, and shipping are calculated at the time of checkout.

For orders place in GBP and EUR, duties and VAT is included in the price.